HRM for a new Hotel

The Headrow Hotel is a much-loved local landmark in Leeds city centre and was first opened in 1904 by the York family, with its location being ideal for the local business community and booming nightlife. The directors have recently decided to make major changes to the hotel by advancing it from a 3 to a 4-star status over the next twelve months. This specific objective will involve a more professional approach to the hotel's operations with drastic alterations being made to the current old- fashioned standards of service through the addition of a Human Resource Manager.By employing this particular member of staff they hope to first identify, then address the hotel's present human resource issues as well as the concerns they may face upon progression of the hotel; and to produce appropriate recommendation strategies in order to resolve the hotel's HR issues. This will be carried out through the adaptation of relevant theory, principles and practices that will be presented in a report format to the hotel's board of directors. 1. 1 Context The hospitality industry is certainly a profitable place, especially for businesses that follow the golden rule of â€Å"the customer is always right†.However, with customer service being such a significant part of the customer's experience when staying in any modern-day hotel, there is always a possibility that the service is not fully satisfactory. Hotel clients have the potential to complain about almost anything in terms of the service they receive; such as the size of the toilet seat or the smell of the dining area. This can have massive impact on the hotel's reputation if the customer then decides to create bad word-of-mouth advertising to their friends and family.Good reputation is paramount for hotels that want to increase their market-base and ain more regular stayers, which can prove difficult if staff do not contribute to helping the customer's overall experience. Therefore keeping a good image is imperative f or any hospitality company; with friendliness, good service, efficiency, organization and professionalism being the key to success in this industry. Competitors can also play a huge part in determining how well its rivals do. Hotels that are specifically placed in a city centre can face a great deal of competition.Not only must they compete with their rivals on price, but also on customer experience and satisfaction. This involves hotels ensuring that they have the correct facilities as well as the right employee allocation roles in order for them to maximise profit. A strategic and coherent approach to the human resource issues should be integrated into the corporate strategy of the business as in this case successful people management is essential tor the business is to survive in an industry where statt unquestionably the most valuable resource. 2. Current Problems Currently the Headrow Hotel has numerous problems in terms of its internal environment. First and foremost, its repu tation has slowly deteriorated over recent ears, primarily due to its decline in standards of service. Secondly, the working conditions for staff have been generally regarded as poor, with low wages and unsociable working-hours also contributing to the hotel's existing rate of 30% of staff receiving the minimum wage. This, among many other reasons, such as customer complaints and suspected thefts, has certainly had an effect on the hotel's staff turnover, which was 56% in 2011.Another major concern for the hotel is its lack of training and development opportunities for existing employees, which has also had a negative effect on the hotel's dismissal rate. Appraisals take place annually, although they are not linked specifically to a structured performance pay scheme unless your role is of a supervisor or above; instead performance bonuses are decided separately by the York family, who have previously handled all staffing issues.All these problems must be addressed whilst keeping the interests of the corporate strategy at the forefront of the hotel's ambitions. 2. 1 Future Problems In addition to all the complications that the hotel faces, there are several new potential problems that can arise upon upgrading the hotel to a 4-star status. With the added extras of a health spa and swimming pool comes the requirement for increased workforce and skill sets in order to deal with all the new refurbishment adjustments.New staff must be employed and trained by the hotel to handle the redecoration and refurbishment that is to take place, and the increased skills that will be mandatory for staff who are operating in precise areas i. e. specialised training for spa staff. Another possible problem is the customer complaints that the hotel could receive. With most of their complaints being related to staff it is central for the Headrow Hotel to ensure they attract, train and retain their staff decorously so that everyone is satisfied with their role, and even have someone who they can report their own individual workplace issues to.Failure to attract the right staff who are devoted to their Job could result in a further decline in the hotel's reputation, hence it is crucial that the Headrow Hotel adopts the appropriate policies that match the services needed from new employees. 3. 0 HR Planning When producing a HR plan it is vital that the integration of the design matches the corporate strategy of the business and that the objectives are in correlation to the ime scales specified. In this case, qualitative methods should be applied.With the selection of specific employees in roles that match their specific skillset e. g. a qualified beauty therapist operating in the health spa department and a lifeguard operating in the swimming pool department. However employees, if not already qualified or new to technology advances, could take time to achieve their optimum output, resulting in a slower work-rate which could harm the hotel's overall output. It wou ld therefore be advisable for the hotel to expand its workforce by hiring employees that already possess the skills needed to perform in their Job.In order to do this, the hotel must first address the issue of salary pay by increasing the hourly rates to that of a more acceptable standard i. e. E6. 08/hour (El above the NMW for 21+) which would also help to attract more experienced staff. This relates to Frederick Taylor's 1 7) theory ot money as the main motivator tor employees. Next, hours in which employees operate under should be made more flexible subject to the roles they undertake; with employees working on night shifts receiving a fraction of increased salary.Staff turnover is critical for any hotel, especially that of a 4-star restige, which is why the focus should be on providing an exceptional service for guests which can only be accomplished by giving employees a decent wage, as well motivation and inspiration; helping to ensure that future shortages in the workforce are avoided and that the business' ability to progress is not obstructed. 4. 0 Recruitment ; Selection Recruitment is ‘all activities directed towards locating potential employees and attracting applications from suitable candidates. (Foot and Hook, 2005 p. 63) Based on this, the Headrow Hotel must abide by the proper procedures when choosing and hiring staff. At the moment the hotel's reputation is declining, primarily due to the service provided by staff. Not to mention, customer complaints, suspected thefts, absences and punctuality problems are all leading to a high level of dismissal. This indicates that the hotel is employing unfitting staff. To prevent this, the Headrow Hotel must review its application policy thoroughly by first altering how it employs new staff.Below is a diagram showing the recruitment process that should be undertaken by management at the hotel: The first step involves recognising the availability of the vacancy. The second step ntails discussing the J ob opening with higher management. Thirdly, there should be an analysis which sees the purpose and tasks of the Job in question. Fourthly, a Job description should be carried out by management discussing the aims, results and responsibilities expected from the position.Next, a person specification, which includes conferring what experience and skills are compulsory for this particular role. Lastly, attracting the suitable candidates for the vacancy through an application form and then selecting which candidate will suit the role best by collecting, assessing and comparing the Job applicants. If this systematic step process is followed accurately then the hotel will undeniably help to reduce its high dismissal rate, whilst increasing customer service. 5. Learning ; Development Human resource development comprises activities that help to expand the human capital through the integration of training and individual development which overall increases the organization's effectiveness. The re have been various issues in relation to learning and development at the Headrow Hotel. One major concern is the fact that there is minimal opportunity for training and development at the hotel, which eans that staff leave to attend roles at competitors' hotels where there are more personal development prospects.This has had a key influence on staff turnover and can be completely avoided by implementing a simple training and development scheme, such as one that allows staff who have worked at the hotel for over two years to undergo a training programme lets them train to attain a higher, more-qualified position within the organisation; increasing general staff stability and performance. Another concern is the low employee commitment and engagement which has arose due to low Job satistaction.The best way to combat this is through motivation ot employees to be active and enthusiastic about their Job. An alternative method mentioned earlier was to increase salary, which has a definit e impact on work- performance; yet there are other ways to boost motivation. One of which is to train staff in multiple areas, helping them to manage more responsibility and feel like they have a greater impact on the company. Another method would be to recognise their work output by supporting and offering them occupational promotions based upon how well they are performing in their current role.By viewing at the diagram below you can begin to comprehend the multiple ways in which employers can amplify employee inspiration. Some employees can also struggle to adapt to new technological factors, such as updated computer software for receptionists. Therefore it is important for Headrow to delegate the roles accordingly and re-train staff that require improved specialist knowledge. All these factors help to strengthen the labour force within any organisation by simply listening to the employees and then responding in such a way that both the workforce and corporate goals are met. . 0 Performance Appraisal A must-have for the Headrow Hotel is a consistent review of the work content, potentiality and perhaps expansion for workers. At this moment in time, there is no structured performance management scheme at the hotel; with appraisals only taking place annually towards the end of the financial year. It is also evident that there is no connection between the appraisal performance pay scheme and integration of data collected from employee evaluations.This advocates that the management cannot identify any staff training requirements along with any possible career development, therefore preventing the hotel from evolving its workforce. The supreme applicable system to incorporate into the hotel would firstly be to hold employee appraisals more often, preferably every 4 months. This will allow management staff to analyse and evaluate each employee's involvement within the organisation three times a year and propose any adjustments that can be made.Furthermore, managem ent must implement a ‘Management by Objectives' scheme which includes setting clear objectives for the employee to reach before the next appraisal, and discussing to what extent the objectives have been achieved. The advantage to this technique is that the employee's objectives can be beneficial to the mployer's own strategic targets e. g. An employee working in the kitchen making sure that they get to work tlve minutes early each time to ensure the kitchen is clean.What's more Headrow must include a ‘Performance Review Cycle' within their appraisal system: This particular system follows a 4-step process. It begins by first setting the objectives for the employee to complete by analysing the employee's role. Next, there is a conversation between the employee and interviewer which discusses the results. Afterwards, the interviewer must distinguish the strengths and weaknesses of the mployee and what action plan should be followed to help achieve their targets.Lastly, the interviewer must converse with the employee about any opportunities for additional training and development; helping the employee to progress further in their role. By following these methods Headrow will assist in improving their staff and give them a greater sense of accomplishment within the organisation. 7. 0 Reward Management Within any modern-day business it is fundamental that employees receive commendation based on the effort and output they commit. At the moment Headrow Hotel do not display a clear link between the appraisal and performance pay scheme, with no structured performance bonus system built-in.A lack of emphasise and acclaim on an employee's performance can have a substantial impact on their interpretation of the hotel and incentive to work hard; which has led to staff departing to a competitor's hotel that appreciates them more. Possible changes would be to provide employee rewards based on their productivity – as mentioned earlier, the ‘Management By Objectives' would provide a foundation whereby the employer could recognise whether the employee was making valid contributions, and hen reward them with a direct reward, such as a pay bonus.An extra perk would be to input a conventional pay system that sees annual increments in salary by an addition of +EO. 50 to their salary for each year they continue to work at the Headrow hotel. Finally, Headrow could correspondingly apply a Job ranking system which consists of comparing Jobs and producing a hierarchy based on the most and least significant roles; helping them to decide what salary matches what Job. All these factors will not only enhance employee satisfaction and motivation, but also help giveHeadrow a competitive edge over their rivals in the heart of Leeds city centre. 8. 0 Discipline and Grievance Procedures Grievances can happen within any organisation and usually occur when there is a problem, concern or criticism from the employee; while disciplinary procedures arise when the employee does not abide by the rules set. At present the Headrow Hotel is suffering from severe staff turnover, mainly in the kitchen. This may be due to the current Head Chet's authoritarian regime which could be viewed as gross misconduct under the ‘Employment Relations Act 2004'.A problem like this should be dealt with immediately as it can affect multiple employees and should be done so by following the process below: Headrow management ought to initially resolve the conflict within the kitchen by means of an internal mediator that will attempt to unravel the dispute by communicating to the Chef about his existing strict techniques, and perhaps filling out a written warning. If however the problem persists, then management should consider the dismissal of the Head Chef and begin to search for a replacement immediately.Terminating employees is a tense area for companies as rules and egulations must be firmly adhered to, otherwise the employer could face legal actio n against them. 10. 0 Conclusion ; Recommendations In conclusion, it is evident that the Headrow Hotel has various human resource issues; most of which are contemporary and some which are imminent as the hotel advances in prestige prominence. The greatest concerns and their solutions at the moment remain: (Problem – Solution – Resource issue) Declining reputation – Recruit more capable staff – Hotel may have to fire any current incapable staff.No structured performance bonus system – Implement employee eview and reward system – Very time-consuming to carry out various employee reviews. Poor working conditions – New income rate and more flexible hours – Expensive financially for the hotel. Appraisal not linking with performance pay scheme – Implement performance review cycle, adjusting accordingly – Will be a time-demanding process for management. High turnover rate – Motivate employees through new reward ma nagement processes – Expensive financially for the hotel.Little training or development offered – Implement new employee training and development programme – Could prove time-consuming to train and develop all mployees. Probable forthcoming problems as the hotel is upgraded to a 4-star status include: (Problem – Solution – Resource issue) Shortage of workforce – hire additional staff following new recruitment process – Expensive financially for the hotel. Skill shortages – Delegate roles accordingly and ensure specialist staff are properly trained – Time-consuming for management staff.Customer complaints – Ensure correct employees are hired following new recruitment process – Time-consuming and may be hard to find the right person for the right position. Job dissatisfaction ; lack of commitment – Use new learning and evelopment programmes to motivate workers and have specialist staff they can talk to – Some employees may not agree with new procedures. Failure to attract talent – Combine new recruitment process with new salary changes and development programme – Competitors may still offer better working conditions.As you can see, it is apparent that the solutions do have their potential resource issues; nonetheless the hotel must afford to take these risks when advancing to a higher reputational status and in order to receive a higher return rate in the future. As with any business, people are at the core of the organisation, therefore it is undamental that the precise procedures are followed by the Headrow Hotel board of directors to ensure that not only their employees are content, but ultimately their customers.http://www.blurtit.com/https://www.bezern.com/read.php?id=191373https://bb.imperial.ac.uk/ https://wpengine.com/support/html-post-processing/http:// www. kiwipumps. com/human-resource-development. htmlhttps://commons.wikimedia.org/wiki/File:Frederick_Winslow_Taylor_crop.jpghttps://learn.lcb.ac.uk/

Env 100 Environmental Pollutants Sewage and Fossil Fuels

Environmental Pollutants: Sewage and Fossil Fuels ENV/100 March 2013 Environmental Pollutants: Sewage and Fossil Fuels Environmental pollutants, according to the Blacksmith Institute (2013) negatively affect billions of the world’s population as a result of exposure to poisons associated with sewage and the fossil fuel crude oil. These poisons have led to long-term detrimental effects on ecosystems and has attributed to the premature deaths of 40% or 2. 8 billion of the world’s population of which three million children under the age of five die prematurely because of exposure these contaminants.Researchers estimate that this number will grow to approximately 3. 6 billion by 2050 if these invasive toxins continue to remain prevalent in the world’s environment (Organisation for Economic Co-Operation and Development, 2012). In this paper, Team D will discuss the effects that sewage and crude oil have on the quality of air, soil, and water, environmental biological diversity, disposal methods, and alternative solutions toward the use of crude oil (University of Phoenix, 2013, Week Five Syllabus).Sewage As defined by Oilgae (2013) sewage refers to wastewater that commonly derives from liquid or solid human activities that contaminate the Earth’s air, soil, and water. These contaminates contain infectious organisms, referred to pathogens that cause diseases, such as bacteria dysentery and cholera, viral diseases of hepatitis and polio, and protozoal disease of amoebic dysentery and giardiasis (Oklahoma Department of Environmental Quality, 2002).Additionally, as stated by Nakate (2013) these toxins alter biological diversity through eutrophication, which degrades water quality, ultimately alters aquatic species, hinders native plants, and increases biological oxygen demand (BOD). As the rise in levels of nitrogen, potassium, and phosphorous as well as organic wastes in water pathways initiates extreme growth of bacteria and algae that prov es lethal to living organisms as well as disrupts the function and structure of the entire ecosystems.These pollutants generally fall under four specific categories; commercial, industrial, sanitary, and surface runoff and effective management of their sewage waste byproducts (Oilgae, 2013). Commercial According to Oilgae (2013), this category contains liquid and solid waste materials associated with offices, restaurants, and service organizations in which sewage waste, such as cleaning chemicals or garbage placed in open air dumpster’s seep into the surface soil and water, or emit into the air through decomposition.Industrial This sewage originates from discarded water employed during the chemical and manufacturing process, such as mining (Oilgae, 2013). Mining produces high-levels arsenic, cyanide, and sulfuric acid wastewater or tailing, which miners dump into surface water pathways or pile uncovered that contaminates ground water, soil, and air through emissions of the to xic dust particles and through rainwater (Blacksmith Institute, 2012). SanitaryShandilya (2013) defines this category as domestic waste initiated from institutional and residential activities that dispense wastewater associated detergents, soaps, and human bodily wastes that drain into sewage systems, lakes, or streams, which contaminates drinking water and harms animals and aquatic life. Surface Runoff This category represents as agricultural sewage, which includes fertilizers and pesticides that contain rich nutrients, such as nitrogen, potassium, and phosphorous, which accelerates enrichment leading to eutrophication as the waste travels through rainwater or dumped into water pathways (Shandilya, 2013).Sewage Waste Management The effective management of sewage waste would include abolishing untreated sewage and enforce a pre-treatment process that includes extensive filtering of effluents, employing microbes that convert wastes into solids; therefore, easily separated, and disinf ecting partially pure effluents through chemical precipitation (Hollis, 2013). The pre-treatment process of chemical precipitation involves adding chemicals to the waste to create particles that remove toxins through decantation; therefore, properly transferring, disposing, and reusing the cleansed water (Edwards, 1994).This treatment process can prove beneficial to other wastes producers like that of fossil fuel crude oil. Fossil Fuel: Crude Oil Crude oil, as illustrated by Kaiser (2009) represents the world’s primary industrial energy source with estimates showing 30 to 40% of the world uses this fossil fuel for energy consumption, and indentified as black gold. This oil, a hydrocarbon, and derived from organic material from lakes and oceans that contain pressure and heat.Oil, generally falls into two categories; conventional, which proves less expensive, easy, and fast, or non-conventional that has an established reputation s expensive, slow, and difficult; whereas, crude oil has a classification of light, medium, or heavy, depending on the American Petroleum Institute (API) gravity. Crude oil, receives is name because it has dozens of different hydrocarbon compounds in which oil refineries work on accomplishing refinery of crude oil in three steps. 1. Breaking down thousands of compounds within the crude oil to chemical units. . Remove contaminants, entirely. 3. Transform the individual chemical units. As the oil becomes refined and separated into various fuels, this conversion leads to creation of numerous products, such as gasoline and other petroleum products that transports through 23,000 miles of pipeline within the United States. This conversion and transportation of fossil fuel byproducts has proven harmful to the environment as well as the disposal of these fossil fuel oils in which society must seek alternative energy resources. Fossil Fuel and the EnvironmentFossil fuels, according to Green Energy Choice (2013) have become one of the world ’s greatest greenhouse gas emitters that contribute three-fourths of the entire world’s carbon, methane, and other gas emissions. The production of electricity involves burning fossil fuels at an extremely high temperature, which results in high concentrations of pollution in the water and air. For example, the atmosphere naturally absorbs one ton of greenhouse gases; however, the atmosphere traps approximately 25% extra of the sun’s radiation because of the annual rise in greenhouse gas secretions.As 98% of the United States energy creation coming from the non-renewable fossil sources, the disposal of oil proves vital toward protecting the environment. Disposal of Oil As communicated by Septer (2013), recycling waste or used oil proves valuable to the environment, and the economy as inadequate disposal of waste oil damages water, land, and air resources. Recycling oil assists in the preservation of natural resources and conserves energy production. The most imp ortant motive for recycling oil surrounds the preservation of resources associated with crude oil.The Environmental Protection Agency (EPA) stated that â€Å"2. 5 quarts of high-quality lubricating oil is produced from just one gallon of waste oil; conversely, it takes an astonishing 42 gallons of crude oil to manufacture the same 2. 5 quarts of high-quality oil† (para. 3). Therefore, recycling oil proves beneficial because it does not pollute water pathways and does not finish in landfills as well as lowering the cost through oil re-refining rather than oil filtering.Therefore, the improper disposal of oil, such as throwing it away harms the environments; whereas, the energy saved in converting waste oil into fresh oil have has vast benefits, such as cleansing one gallon of waste oil employs â€Å"less resources than refining 42 gallons of crude oil† (para. 6). Alternative Solutions According to Alternative Energy (n. d. ) crude oil represents a limited accessible fos sil fuel and analysts believe that by 2050 accessible crude oil in its entirety will become extinct, which has led scientist to create alternative fuel sources other than fossil and nuclear.The world uses nuclear fuel as demonstrated with the more than 300 global nuclear power plants in which France and Japan generate approximately 80% of electrical power from these plants. As illustrated by Alternative Energy (n. d. ) two alternate energy resources to replace the use of crude oil include solar and wind energy. Solar energy has proven to become one of the best power energies for the environment in that the solar power systems can remove â€Å"more than 110,000 pounds of carbon dioxide and greenhouse gases out of atmosphere as well as prevent the requirement to burn 60,000 pounds of coal† (para. ). Solar does not produce acid rain, urban smog, or any other pollutants. Wind power represents the second alternate energy source and quickly becoming one of the most hopeful new ener gy sources for electricity and the cost has reduced by â€Å"15% with doubling of installed capacity worldwide† (para. 13). Subsequently, worldwide wind energy capacity has reached approximately 16 billion kilowatt-hours of electricity after 1999 and these energy hours provide enough energy comparable to the size of five Miami cities. ConclusionAs premature deaths continues to rise with an expectation of reaching more than three billion by 2050 along with the increasing growth in population, the Earth’s natural resources ultimately will become extinct because of the relentless and prevalent environmental pollutants of which sewage and crude oil contribute. Team D has illustrated the importance of understanding the initiators of sewage and crude oil pollutants, their cause and effect on the environment as well as proper waste management presented by chemical precipitation, and alternatives energy sources of solar and wind.However, the decisions made today will significa ntly influence the days of tomorrow; therefore, to protect the environment and the community members within each ecosystem, humanity must strengthen its commitment toward the reduction of premature deaths and its creators. References Alternative Energy. (n. d. ). Alternative energy. Retrieved from http://www. altenergy. org/ Blacksmith Institute. (2013). The world's top ten toxic pollution problems 2012: Pollution facts. Retrieved from http://www. worstpolluted. org/pollution-facts-2009. html Edwards, J. D. (1994, December 30).Chemical precipitation – – Basics. Retrieved from http://cleanh2o. com/ww/chemppt. html Green Energy Choice. (2013). Fossil Fuels: How do they negatively affect the environment? Retrieved from http://www. greenenergychoice. com/green-guide/fossil-fuels. html Hollis, T. (2013). How to manage waste water. Retrieved from http://www. ehow. com/how_ 10030919_manage-waste-water. html Kaiser, D. (2009, October 23). Alternative energy replacements for cr ude oil. Retrieved from http://suite101. com/article/alternative-energy-replacements-for-crude-oil-a161973 Nakate, S. 2013, January 24). Sewage water pollution. Retrieved from http://buzzle. com/ articles/sewage-water-pollution. html Oilgae. (2013). Types of wastewater. Retrieved from http://www. oilgae. com/algae/cult/sew typ/typ. html Oklahoma Department of Environmental Quality. (2002, October). Surfacing sewage & its effects on our environment. Retrieved from http://www. deq. state. ok. us/factsheets/land/ srfsewage. pdf Organisation for Economic Co-Operation and Development. (2012, March 15). OECD environmental outlook to 2050: The consequences of inaction.Retrieved from http://www. oecd-ilibrary. org/environment/oecd-environmental-outlook-to- 2050_9789264122246-en Septer, J. D. (2013). Waste oil recycling information. Retrieved from http://www. ehow. com/ about_6596196_waste-oil-recycling-information. html Shandilya, R. (2013, March 5). Facts about water pollution. Retrieved f rom http://www. buzzle. com/articles/facts-about-water-pollution. html University of Phoenix. (2013). Week Five supplement: Course Syllabus. Retrieved from University of Phoenix, ENV/100 – Principles of Environmental Science course website.

Course Content Portfolio Essay Example | Topics and Well Written Essays - 1000 words

Course Content Portfolio - Essay Example The course objectives described in the Syllabus describe the tangible application of theory as it applies to the health organization. My lesson plan objectives iterate the tangible steps by which these fundamental learnings will be absorbed and discussed. It is not only the structured hierarchies and systems in place that determine human behavior, it is the attitudes, loyalty structures, interpersonal relationship developments, ego versus emotional humility, and even socio-economic differences that distinguish accepted values related to power distance and manager/subordinate relationships. My plan objectives describe the importance of understanding advanced level psychology and social studies in order to achieve the ultimate goal of successfully persevering and thriving amid difficult or challenging health care environments. My secondary objective is to provide students with specific knowledge regarding organizational structure and organizational politics to ensure students recognize the complexity of human relationships. It is necessary to understand the real-life systems and organizational hierarchies that exist and how these have inter-dependencies which directly influence quality of relationships and political authority chains. My main objective is to teach students how to behave in quality and less-than-quality environments, thus giving an emphasis on teaching as it relates to self-restraint, behavioral modification, and professionalism. It flows from the objectives listed on the syllabus by highlighting the specific obligations and responsibilities of the student when dealing with conflict scenarios or stern authority actors in the organization. The Instructional Approach Role playing exercises are the most fundamental method of learning to facilitate the transition from understanding theory to practical application within the health care organization. Role playing creates a story by which student actors are offered diversity in multiple roles of subordin ation and authority. Harris (2007, p. 111) identifies that â€Å"stories resonate with life experiences and remind people of how they fit into their culture and connect to others’ culture.† The University of Wisconsin (1995) further supported that when the student is put into the role of educator, they are more likely to be engaged and achieve comprehension of what is being taught, as was described in the course syllabus. I will be providing a forum for diverse expression within a variety of instructor-led scenarios to improve retention and serve as an assessment tool as to whether or not students are grasping the concepts of transforming theory to application. Role playing also improves empathy toward others, increases confidence and self-esteem, and decreases inhibitions (Parrish, 2004). These are necessary behavior patterns required to exhibit emotional intelligence and restraint when decorum demands it in difficult health care situations and they require my talents to effectively teach. Nourse (1995) offers that students will often embrace the teachings of guest speakers as it enhances classroom variety and adds â€Å"

Consumer behaviour Essay Example | Topics and Well Written Essays - 1750 words - 2

Consumer behaviour - Essay Example Consumers generally do not have access to information for distinguishing a company like Primark whether it is ethical or unethical. The limitations of this research paper are that the findings derived from this research paper contradict the previous researches that are conducted on consumer behaviour. It is required to determine the demographical features for identifying the ethical buying behaviour of the consumers. The main analysis of this research is focussed on the concept of ethical consumerism. The research is focused towards understanding of consumer ethics and the purchasing behaviour or intention of the consumers that is associated with it. The author Brinkman, in his study has referred that the consumers are considering the ethical factor while purchasing of the product. The author has also explained that ethics influences the purchasing intention or buying behaviour of the consumers. The suppliers of the Primark are also aware of the intention of the consumers. Therefore they are committed towards their responsibility of providing quality products to its consumers. The increase in the consumer awareness towards the ethical issues and also the increase in the disposable income of the consumers have provided an opportunity to the consumers in exercising their ethical conscience. The author has also focused on the ethical shopping of the consumers which explains that the ethical shopping plays an important role in the modern era. The experience and the buying behaviour of the consumers are focused towards ethics. Ethical consumerism is attempting towards widening the moral dimension of the consumer preference by emphasi zing a relation between the production and consumption (Brinkmann, 2004). Contradicting the view of the author Brinkmann, the researcher Fisher has emphasized on the fact that the distinction

Japanese Americans in WWII Essay Example | Topics and Well Written Essays - 1500 words

Japanese Americans in WWII - Essay Example No attempt was made to identify the potential threat to national security of an eighty year-old grandmother, a ten-year-old orphan, a pregnant mother, or an immigrant shopkeeper or gardener. All left behind their friends, homes, and possessions for an undeclared period of time and an indefinite future. At the beginning of World War II, millions of immigrants arriving in the United States from Japan, Italy, and Germany were officially classified as "enemy aliens." Following Japan's surprise attack on the U.S. naval base at Pearl Harbor on December 7, 1941, the US government was very worried about the possibility of espionage by Japanese Americans. Although many Japanese Americans were enlisted as soldiers in the US Armed Forces, some people gave in to fear and paranoia, and clung to the groundless suspicion that Japanese citizens would sabotage the US war effort. On February 19, 1942, President Franklin D. Roosevelt issued Executive Order 9066, authorizing the relocation of Japanese Americans living on the West Coast to inland concentration camps. The US War Relocation Authority was created to prevent the feared espionage. They built 10 internment camps in states such as Idaho and Arkansas. Japanese Americans living in Washington, Oregon and California were forced to leave their jobs, homes, and in some cases, their families, to move into the camps. Over 110,000 people, half of them children, were forcibly relocated against their will, even though they had committed no crime. Conditions in the camps were deplorable: armed guards patrolled the barbed-wire perimeter, medical care was inadequate, and entire families were forced to live in poorly constructed, one-room cells. The camps were closed when the war ended in 1945. It wasn't until the 1970s that... On February 19, 1942, President Franklin D. Roosevelt issued Executive Order 9066, authorizing the relocation of Japanese Americans living on the West Coast to inland concentration camps.The US War Relocation Authority was created to prevent the feared espionage. They built 10 internment camps in states such as Idaho and Arkansas. Japanese Americans living in Washington, Oregon and California were forced to leave their jobs, homes, and in some cases, their families, to move into the camps. Over 110,000 people, half of them children, were forcibly relocated against their will, even though they had committed no crime. Conditions in the camps were deplorable: armed guards patrolled the barbed-wire perimeter, medical care was inadequate, and entire families were forced to live in poorly constructed, one-room cells.The camps were closed when the war ended in 1945. It wasn't until the 1970s that details began to emerge about the atrocities committed by the US government against Japanese Am ericans. Of the thousands detained in the camps, 70,000 were US citizens.In 1980, Congress established the Commission on Wartime Relocation and Internment of Civilians. After examining the impact of the internment period on the Japanese American community, the commission concluded that the federal government was guilty of discrimination against its citizens.The US government formally admitted its mistake in 1988. Congress passed the Civil Liberties Act during the administration of President Ronald Reagan.

Creative PR Essay Example | Topics and Well Written Essays - 2750 words

Creative PR - Essay Example Creative PR is a public relation company that was established by John Williams and Caroline Brown. Eventually, Margaret Sinclair and Fred Foster also joined them to establish the organization in the market during its developmental phase. According to the case scenario, the new employees were also motivated to become all-rounders pertaining to diversified work areas in Creative PR, which indicates to an informal culture in the organisation (Morgan, 1997). To be noted, such a structure is often argued as effective in the initial or foundation period of a business, as it helps in its proper functioning even with a limited number of human resources (Williams, 2008). Having knowledge about various specialized works enabled the employees to handle different situations efficiently. Such diversity in the workplace also enables the employees to manage their operations efficiently with minimum or no dependency on departmental structures making every individual efficient enough to take care of the given responsibilities (Lunenburg, 2012; Morgan, 1997). The organisational structure being followed was basically flattened and flexible in Creative PR. Each staff working within the organization developed reasonable competencies pertaining to all these key areas. In relation to the flexible organisational structure it represents the ability of an organisation to reactively embrace the change pertaining to its prevailing environment (Kirikova, n.d.). However, a theoretical perspective to the scenario revealed that due to the flattened work structure, employees used to be out of the work place for longer hours. This open structure and culture provided motivation to the employees in terms of diversified job responsibilities, but also added to perplexities within the organisational structure regarding the continuous interchange of job roles (Lunenburg, 2012; Morgan, 1997). Although the defined work culture proved beneficial in facilitating organisational development during the init ial performance, considering the later challenges and need for expansion, Williams and Brown were planning to change the prevailing organisational structure and culture in a more organised manner, applying a multi-layered matrix framework (Aguilar-Saven, 2004; Miles & et. al., 1978). Subsequently, Williams and Brown decided to follow the ‘Adhocracy’ organisational culture (Lunenburg, 2012; Morgan, 1997). 1.2 Implication of These Structures In relation to the open or flattened structure, as was applied and favoured by Sinclair and Foster, the case study reflects that socially there was a close relation between the management and the staff members that contributed to the mitigation of these limitations by developing a cohesive work culture within the organisation. As per the case scenario, major clients of the company were also involved in company celebrations, which contributed to a good reputation of the firm adding efficiency to its way of operations. Clients used to p articipate in the parties and get impressed by the interpersonal association existing between the management and staff members gaining confidence on the employees who had continuous interaction with them. As a result of this particular organisational culture the morale of the employees were also identified to be high that further augmented the efficiency of the organisation in

The website has the right to choose one Essay Example | Topics and Well Written Essays - 750 words

The website has the right to choose one - Essay Example But it is possible that you dislike a thing that is good for you and that you love a thing that is bad for you. Allah knoweth and you knoweth not† (The Holy Quran: The Heifer (2): 216). We know that the Prophet Muhammad (P.B.U.H) never started a war but only fought in self-defense. He even tried his best to prevent those wars. He signed treaties like the treaty of Hudaibia at Makkah and treaty with the Jews in Madinah to avoid wars as wars cause bloodshed. Islam spreads the message of love, peace and harmony. Prophet (P.B.U.H) strived to keep minimum loss in his wars. A writer mentioned in his book that only a thousand people were killed in all his wars. Islam respects blood and tells Muslims to avoid bloodshed at all times and costs. Wars are harmful for everyone. It kills people, destroys the economy and results in a decline in civilizations. Muslims are not even allowed to kill the prisoners of war or ill treat them and they have to release them after taking a ransom amount from them. Once after a war Prophet (P.B.U.H) told the literate prisoners to teach ten Muslim children for a certain period of time in exchange of freedom. Prophet Muhammad (P.B.U.H) was very kind to the war prisoners. Islam is all about peace. When a Muslim meets another, he greets him by saying ‘al-Salam Alaykum’ which means ‘Peace be upon you’ and the other’s reply would be ‘Alaykum al-Salam’ meaning ‘Upon you be Peace.’ The Holy Quran says, The Prophet Muhammad (P.B.U.H) always spread the message of peace with Muslims as well as with non-Muslims. True Muslim leaders are known for characteristics such as peace, kindness and forgiveness. If the Muslim ummah unites and works peacefully, Islam can be advanced. During the early years of Prophet Hood people used to make fun of Muhammad (P.B.U.H) and tried to harm him in every way possible; however, he never returned the harm or even curse them in retaliation. Instead, he prayed to Allah to bring them

Feminism In The Real world Essay Example | Topics and Well Written Essays - 1250 words

Feminism In The Real world - Essay Example Many women today support the equality of genders while brushing aside the idea of feminism. Some do not consider themselves feminist, but their actions compared to the description offered by the dictionary indicate they support to feminist. Therefore, from the past feminism to modern era, it is evident that it exist in the real world.despite its existence, it is evident that the face of feminism is changing, but the principles remain static regardless of the time. The success of the 20th century cannot be compared with the current situation. The role of women and position has been changing as a result of several issues that were solved through liberation. From a humble and oppressed background beginning in the 1800s, women have been faced by serious challenges that could not be solved by the actions of their male counterpart. Despite women active participation in the struggle for the abolition of slavery, they were sidelined, and several rights denied (Lovenduski, 1986, p. 56).The first wave of liberation, which has been named feminism led to the allowance of women to vote. The success, however, was not achieved in all the other demands. The start of the industrial revolution led to discrimination based on sex, and despite the role accomplished by the women in the earlier slavery struggles, they were not allowed to assume offices. They were given positions that did not require decision making. The mistreating and discrimination based on sex r esulted in the creation of and start of second liberation. The second liberation started in the 1960s addressed issues relating to employment discrimination and other social injustices that were not addressed in the earlier revolution. The urge for second liberation was brought about by the discriminatory laws passed by their male counterpart that barred discrimination in the basis of race originality, religion, color and not sex. This law did not address the feminine problems thereby forcing women to start

How Much Weekly Exercise Is Needed To Achieve Lasting Health Benefits Research Paper

How Much Weekly Exercise Is Needed To Achieve Lasting Health Benefits - Research Paper Example It was found that 10 minutes of exercise per day, two to three times a week may contribute significant impact on physical and mental health. A study was conducted in order to find out if the impact of perceived notion about the benefits of exercise. It was found that a 10-min bout of exercise has substantial impact on mood (Anderson & Brice, 2010). This was found out by having exercise group in the study who jogged for about 10 minutes and then their moods were assessed prior and after of the session. Another study was able to identify which mode and intensity of exercise program is effective (Delecluse, et al., 2004). The study was able to employ older men, 55-75 years old and were assigned to control groups and had undergone exercise two to three times per week within twenty weeks. The result was staggering considering that there were remarkable results in heart rate, work capacity and recovery, waist girth, insulin response, knee exterior strength, body composition, resting metabolic rate and postural control. Based on conducted scientific studies regarding exercise in different field of expertise, the study of Tanji (2000) was able to explore the benefits of exercise for women in the hope that it can relatively contribute to change of one’s lifestyle. It was suggested that an exercise of 30 to 40 minutes per day or everyday per week should be allocated for moderate intensity aerobic exercise. The above results prove that a good quality and regular physical exercise has significant impact on the human body. ... The above results prove that a good quality and regular physical exercise has significant impact on the human body by cultivating sound and healthy mind resulting to good body condition. The other impacts of exercise However, it is not only on maintaining the healthy physical condition of the body exercise has a significant contribution. It also shows significant benefits to healing and prevention of human illnesses and other related health problems. Using an evidence-based approach, Diehl & Choi (2008) found that the lack of regular physical exercise, which in the case of the United States around 50% of the total population was found not to have it, results to significant health problems such as on mental health, disease prevention and productivity. A scientific investigation using randomized trial approach was conducted in New Zealand to find out if exercise has relevant impact on smoking-cessation outcome (Maddison et al., 2010). Home and community-based exercise were found to hav e significant contribution to smoking cessation. In this study, exercise is particularly determined to contribute to a healthy lifestyle. There was a study conducted employing postpartum-depressed women as respondents (Dritsa et al., 2009). The study was in line with finding the effect of home-based exercise on the reductions in their physical and mental fatigue. This study was part of finding significant mediators for changes in physical fatigue. The result suggests that exercise is a significant activity to reduce physical fatigue especially among postpartum depressed women. Another study was able to determine other significant impact of exercise on the human physical health (Perez, 2008). The study was able to employ significant information from various studies showing

Negotiation in Management Decision Making Essay Example for Free

Negotiation in Management Decision Making Essay Having been approached by The Director of the Cowley Council Council (CCC) regarding an industrial dispute with their refuse collectors, a report has been prepared to give insight into the field of negotiation and aid the council in their talks with the refuse collectors. The dispute is primarily concerned with CCC’s plans to change working practices but there are also a number of other issues regarding pay, shift patterns and recent cuts in the training budget and expenses. The refuse collectors are threatening to go on strike if their demands are not met, an action that the council would undoubtedly like to avoid. According to Rubin and Brown (1975), negotiation refers to a process in which individuals work together to formulate agreements regarding an issue or issues in dispute. An agreement will only occur if the offers made are accepted by both of the parties (Neale Northcraft 1991) and should lead to order and stability, foster social harmony, increase feelings of self-efficacy, reduce the probability of future conflict, and stimulate economic prosperity (Rubin et al 1994). Getting the negotiation game right is ever important for managers â€Å"as the global economy expands, as the service sector grows, as corporate restructuring continues and as employees continue to be concerned with managing their own careers† (Neale and Bazerman 1992: 3). The initial stages of the report will cover theory and research on the decision-analytic approach to negotiation and discuss its relevance and potential use for CCC regarding its dispute with the Cowley refuse collectors. I will then identify potential biases and pitfalls that can act as barriers to effective negotiation that CCC should try to avoid. Finally I will conclude and outline suggested proposals for CCC to consider with the aim of assisting and improving their negotiations with the refuse collectors. The decision-analytic approach to decision making is a more pragmatic alternative to the dominant psychological and economic perspectives, which contain a number of limitations. The individual-attribute literature fails to measure dispositions adequately, the situational literature does not consider the importance of the negotiator’s perceptions in interpreting situational characteristics (Neale and Bazerman 1991: 20) and the game theory unrealistically assumes â€Å"impeccably rational, supersmart people† (Raiffa 1982, 2001). What differentiates the decision-analytic approach is its focus on â€Å"how erring folks like you and me actually behave† rather than on how we would behave if we were â€Å"smarter, thought harder, were more consistent, were all knowing† (Raiffa, 1982: 21). Previous psychological and economic approaches have focused on describing how people make decisions or prescribing how to improve decision making. However, â€Å"very little interaction has occurred between the descriptive and prescriptive camps† (Neale and Bazerman 1991: 20), and it is Raiffa’s (1982) avocation of an â€Å"asymmetrical† prescriptive/descriptive relationship that makes the decision-analytic approach stand out, â€Å"creating a prescriptive need to descriptively understand how negotiators actually make decisions† (Bazerman et al 2001). Many scholars hold the view that the prescriptions gained from this model are more valuable than those offered by more traditional approaches (Lax and Sebenius 1986). Raiffa’s framework for approaching effective negotiations distinguishes three sets of information, a combination of which determines the structure of the negotiation game: each parties alternative to a negotiated agreement, each parties set of interests, and the relative importance of each parties interests. â€Å"To develop agreement, people need to get a good understanding of their own preferences and priorities, to communicate those to their counterpart, and to integrate information about other’s preferences and priorities into their own understanding of the problem at hand† (De Dreu et al 2000). Before CCC enter into any negotiations with the refuse collectors, it is imperative to determine a Best Alternative To a Negotiated Agreement (BATNA), â€Å"the standard against which any proposed agreement should be  measured† (Fisher, and Ury 1981). Negotiations can be greatly improved by identifying a BATNA and â€Å"carefully evaluating the negotiated agreement against that alternative† (Ertel 1999). This helps negotiators fix a reservation point, a lower bound, which is crucial to monitor throughout the negotiation. Agreements that provide more value than the BATNA are preferred over impasse; likewise any agreements that provide less than the BATNA should be rejected. A potential BATNA for CCC would be to look into other refuse collection companies opening up the possibility of privatisation. The privatisation of refuse collection is a serious consideration in many areas of the UK and a â€Å"major debating point for the city council† (Birmingham Mail 2013) in Birmingham. Waste Concern, a private refuse collection company, claims that 17% of council tax goes towards refuse collection and that privatisation would lead to a cheaper, more frequent collection service, and a more efficient recycling system (edieWaste 2010). If CCC values the current refuse collectors, despite the current dispute, and they are reluctant to consider such an ultimatum, they could consider a more strategic change by introducing the proposed changes incrementally, or by altering the amount of changes being made. It is crucial for negotiators to understand each party’s key interests and how they align (Reardon 2005 : 28). Fisher and Ury (1981) emphasize the importance of the distinction between a parties’ position, and their interests, with a position being the stated requirement that a party demands from the other side, whist an interest is the underlying desire of the negotiator and the motives for their position. It can however be difficult to understand ones interests and those of the other party. CCC’s primary interests are increasing productivity and decreasing costs, whilst the refuse collectors’ interests are concerned with their financial rewards. It is however important to try and understand all of the parties’ interests. The Personnel Director may be under pressure to cut costs in order to stick to a budget so her personal interests may have more focus on performing her job in order to maintain it. The interests of the refuse collectors also concern HR aspects such as, work life balance and training and development. These interests are motives behind the position of their threat of strike, and further scrutiny may offer CCC potential areas to focus on during negotiation. Focussing on deeper interests can provide a more reasonable bargaining platform and a creative and practical solution to a negotiation. Once the interests of each party have been established, it is important for negotiators to try and value the relative importance of each party’s interests. This then allows the parties to effectively trade-off less important issues to gain more important issues. If CCC can establish that, for example, the refuse collectors desire a better work life balance as well as sufficient financial benefits, there may be potential for a medium ground to be reached offering a certain amount of each. The importance of interests often comes down to economic factors, thus job security is frequent consideration. In this instance the job security of the refuse collectors is at risk as there is a chance of redundancies if they do not cooperate. This information provides â€Å"the building blocks for thinking analytically about a negotiation† (Bazerman and Moore 2009:154) and prepares the parties for the two primary tasks of negotiation: creating and claiming value (Lax and Sebenius 1986). It is crucial for negotiators to establish the reservation points of both parties. That is the worst possible outcome they will accept before a negotiation is impasse. With both reservation points established, a positive bargaining zone is created, which allows negotiators to â€Å"aim for a resolution that is barely acceptable to the other party† (Bazerman and Moore 2009: 156) by getting as close to their reservation point as possible. It is however, also vital for both parties to try and cooperate in creating value in the negotiation, as there is often â€Å"opportunity to considerably enlarge the pie before cutting it into shares for each side to enjoy† (Raiffa 2002: 91). Lax and Sebenius (1986) stress that differences must be seen as opportunities, as opposed to barriers, that can be explored to find the most efficient solution rather than just ‘satisficing’ (Simon 1956). According to Schmidt and Tannenbaum (1960) â€Å"differences can help to increase the range and variety of alternatives suggested† and even potentially â€Å"enrich ones own goals, ideas, and methods. † So CCC must capitalise on the differences in the party preferences (Pruitt 1983) by evaluating the  position of the refuse collectors, and looking into finer detail at the interests behind these positions, before attempting to develop â€Å"novel alternatives† through â€Å"creative problem solving† (Neale and Bazerman 1991: 24). Negotiation then depends fundamentally on parties’ ability to trade issues against each other (Froman Cohen 1970) and â€Å"place demands and formulate concessions to foster agreements that meet their own goals, while avoiding that the counterpart leaves the situation† (De Dreu et al 2000). CCC could for example offer certain alternative benefits to the refuse collectors if the changes are implemented. Perhaps an investment in more efficient equipment and machinery would be appealing. There are certain tools that negotiators can use in order to aid their efforts in collecting information and subsequently increase the probability of creating value. It is certainly the case that deception is often used in negotiation (Schweitzer 1997) and can be an effective strategy for increasing one’s own outcomes (O’Connor and Carnevale 1997). However in this instance, both parties must also note that building trust and initiating a â€Å"free flow of information is critical to finding and integrative agreement† (Johns and Saks 2011)). In heated negotiations this is far easier said than done, as neither side wants to give away too much information on their stance on particular issues. However, CCC is in the position to try and create a trustworthy relationship in order to improve their informational position. The director could inform the refuse collectors of the councils’ pressures and financial limitations that are the driving factor behind the need to change the working practices and make cuts. If no suitable solution is agreed upon, then there may have to be redundancies, as the council cannot overspend. Another tactic could be to strategically disclose some information. As behaviours in negotiation are often reciprocated (Lewicki and Litterer 1985), this may prompt the refuse collectors to open up and start revealing information which may facilitate the negotiation process. CCC must also ask a lot of questions to increase the chances of ascertaining critical information. According to Bazerman and Moore (2009: 162) â€Å"asking questions and listening actively are the keys to collecting important new information from the other side† but it also important for negotiators to remember that information can be gained from what is not said, as well as  what is said. An alternative to trading issues would be for CCC to arrange some kind of contingency contract to verify weather their plans to change working practices is fair or weather it is being rightly disputed by the refuse collectors. CCC could assess a weeks worth of collection rounds and together with the refuse collectors, formulate weekly targets in terms of time and productivity. A weeks trial on this type of contingency contract could easily establish weather CCC’s planned changes are justifiable or not. There are a number of ways in which contingent contracts can benefit the outcomes to negotiations as outlined by Bazerman and Gillespie (1999). Firstly organising the implementation of a contingency contract can identify bluffs by insincere parties. This will aid CCC initially with regard to their uncertainties over issues such as the number of staff needed on each collection round, shift patterns and pay. Contingency contracts are also a useful tool in incentivising performance. It may provide more motivation for the refuse collectors to start working at or above the levels specified in the contract.

A Definition Of Tourism Tourism Essay

A Definition Of Tourism Tourism Essay Tourism can be defined as a temporary absence, inside or outside the country, of residence, away from home for reasons other than earning an income in the place visited (Burkhart Medlik, 1981 as cited in Lickorish Jenkins, 1997). Saayman (2008) defines tourism as the total experience that originates from the interaction between tourists, job providers, government systems and communities in the process of providing attractions, entertainment, transport and accommodation to tourists. Within the context of the above definitions, travelling outside the borders of the country of residence is termed international or external tourism whereas travelling within the borders is seen as domestic or internal tourism (Coltman, 1989). The tourism industry A definition of tourism by Jafari (1987) is mentioned which can be seen as a reference point when explaining the concept of touristhood. Jafari concludes: tourism is the study of man away from his usual habitat, of the touristic apparatus and networks, and of the ordinary and nonordinary worlds and their dialectic relationship. This definition emphasizes the difference between two different worlds and between two different environments; the ordinary and the nonordinary. The ordinary comprises the mundane, profane, daily life whose procession loses strength due to its own ordained, rhythmic course; while the nonordinary is the heightened position resulting from the departure from the ordinary ranks Tourism is now the largest industry in the world by virtually an economic measure, including gross output, value added, employment, capital investment and tax contributions (Wheatcroft,1994) Since travelling domestically and internationally has become easier due to ease of access, education and rising income, the past few decades have witnessed a considerable increase in the number of people leaving their place of residence, travelled specified distance and returning back home. In order to give them all the required facilities, or more precisely, services, products and amenities, miscellaneous organizations continue to exist. Leiper (1979) considers the tourist industry as consisting of all those firms, organizations and facilities which are intended to serve the specific needs and wants of tourists. Goeldner et al(2002)have developed an integrated system model to capture the essential elements of what they call the tourism phenomenon. In addition to the regular industry sectors of tourism, such as transport and accommodation, they included government and quasi- government agencies, the built environment, the natural environment and its resources, as well as activities such as reward and stewardship. Sectors and Sub-sectors of the Tourism Industry (source:G.K Shaw, 2010 -A risk management model for the tourism industry in South Africa) Visitors attraction -Natural -Manmade -Cultural -Social Transport -Airlines -Seatravel -Bus/coaches -Rail -Car rental Travel organizers -Travel agent -Tour operator -Tour broker -Sport/conference organiser Providers of accommodation -Hotels -Guesthouse -Bed breakfast establishments -Lodges Tourism industry Destination organization -governmental tourism organizations -private tourism organisations Commercial industrial -Souvenir shops -Tourist trade goods manufactures Support services -Tourist guides -Travel insurance -Travel trade press According to Australias new strategic plan, unlike many industry sectors, the tourism is unable to be defined simply as a group of businesses that produce particular, similar products. Rather, the tourism industry embraces a diverse range of providers and users of a variety of goods and services, and overlaps with other sector of the economy. It can simply be interpreted in the terms of demand and supply where demand involves the needs and expectations of tourists while supply involves the organizations delivering tourism products as well as services (Peter E Murphy and Ann E Murphy, 2006) As Jagmohan Negi (2004) rightly puts it: The tourist industry is difficult to define because it consists of all those trades which together satisfy the needs of travelers. Every expenditure made by tourists contributes to the prosperity and development of the travel industry. Although travel means going out only for a temporary period outside the local of ones residence, it involves a complete shake up in the equilibrium that one achieves between himself and the outside world, while living at one particular place for a long time. It involves a long chain of agencies to complete a visit worth its purpose. A tourist (holiday maker) spends his money the moment he leaves his home to go to his holiday. This paper would be focused on the private sector tourism as it deals with most of the shareholders which are in direct contact with the tourists and creation, as well as delivery of services/products; hotels, travel agencies, resorts, retailers and passenger carriers. The Private Sector of Tourism Hall (1992) suggests that the period of mid 1080s which witnessed many political events brought significant changes in the tourism industry. The WTO (1994) explains this idea where it states: As well as political change, the world has seen significant economic restructuring and general recession and downturns in traditionally strong economies. These changes have been marked by an increasing reluctance and/or inability of governments to invest in or support areas such as tourism and, à ¢Ã¢â€š ¬Ã‚ ¦ This clarification was preceded by the arguments advanced by Lowyck and Wanhill (1992) Davidson (1993), and Harrison et al. (1993)on the economies divesting themselves of state owned assets to the private sector and on privatization which were for purposes of increasing efficiency and enhancing competitiveness by making greater use of markets for resource allocation. Many schools of thoughts argue that the private sector would be better implementer of tourism policies and can lay down long term plans that provide continuity amid situational changes. The private can implement policies while the government agencies can collaborate with one another and provide support (Robert Joseph, 2010 Cebu Daily News) In most countries, government involvement in tourism takes places to varying degrees at different levels as per a governments scope of powers, commitment to tourism management and available resources. All levels of government typically focus on the economic aspect of tourism and its main, dominant role in most destinations is a very strong focus on promotion (Peter.E Murphy and Ann E Murphy, 2006) Some countries do have a tourism industry operating on public-private leadership schemes but still the private sector plays a more active role in defining the direction of tourism. Tourism is all embracing; it involved the interaction of other components such as transportation, communication, accommodation and destination among others. Sectors cannot be singularly handled by the government as they constitute pillars of tourism development. Therefore, the private sector must, of necessity, be involved in the development and promotion of tourism in any country that intends to make tourism the mainstay of her economy. (Akpet, 2005) The private sector normally includes accommodation companies, travel companies, restaurants and bars, retailers and others which are not owned and regulated by the government. Most of the times, these companies have to abide by certain laws and regulations proposed by their constitution but they have got their own set of rules and principles, faction of practices, own and unique management style, profit margin and budgeting and criteria for leadership. Components of tourism private sector The composition of tourism private sector Primary trades/profit oriented organization Secondary trades/profit oriented organization Hotel industry Retail shops Food and beverage industry Financial institutions Transport industry Suppliers of goods and services for hoteliers, Tourist attraction caterers and transport undertakers figure 1: composition of private sector tourism (source: International tourism and travel, Jagmohan Negi, 2004) Primary trades According to Leonard JJ Lickorish and Carson LL Jenkins, the primary trade/profit motivated tourism organizations are interdependent to a certain degree and propose the following explanation: Transportation, accommodation and catering acting as the tourism hardware and tour operators/agents , tourist attractions and recreation activity fulfilling the role of software in so far as they usually provide the reason and catalyst for tourism to take place and for the use of the transport and accommodation. Secondary trades The secondary organizations offer facilities and services which are sometimes not offered by primary ones; example souvenir shops, entertainment and shopping, and insurance companies. On the other hand, Jenkins (1997) argues diversely by suggesting that there are three rather than two types of tourism private businesses. He puts it as follows: (1) the primary trades, which are most commonly associated with tourism (e.g., transport, tour companies, travel agencies, accommodations, catering facilities and attractions); (2) the secondary trades that help support tourism, though are not exclusive to tourism (e.g., retail shopping, banks and insurance, entertainment and leisure activities, personal services); and, (3) the tertiary trades, which provide the basic infrastructure and support for tourism (e.g., food and fuel, manufacturing). The inherent challenges accompanying the variable boundaries of what comprises the tourism industry are further exacerbated when the nature of the tourism product is also considered. Risks The formal Australian standard for Risk Management defines risk as the chance of something happening that will have an impact on objectives. It states that risk can either be positive or negative depending on situations. Andrew Minns (2003) refers to risk as the common combination of the probability (or likelihood) and consequences of an event (or outcome or result of exposure). He explains that this gives rise to the widely used concept of risk: Risk = Probability Consequence External and internal factors The risks facing an organisation and its operations can result from factors both external and internal to the organisation. The diagram overleaf summarises examples of key risks in these areas and shows that some specific risks can have both external and internal drivers and therefore overlap the two areas. They can be categorized further into types of risk such as strategic, financial, operational, hazard, etc. Types of risks According to the Cranfield School of Management, there are different types of risk any organization could face, but the categories of risks are not rigid as parts of business may fall into more than one category due to similar attributes.(Martin Christopher et al, 2011) Types of risks and factors affecting them (Source: The institute of Risk Management, 2002) preview005.png Strategic risk In an ACCA paper of 2008, it was stated that strategic risks are those that arise from the fundamental decision that directors take concerning an organizations objectives. Essentially, strategic risks are the risks of failing to achieve these business objectives.(Annon, 2008) Financial risk According to Marquis Codjia (2011), financial risk is a factor in all economic activities and may cause a firm to suffer losses from unfavorable price variation in securities or partner default. He rightly puts it as financial risk is the probability that a company may not have sufficient cash flows to operate, reimburse a loan or meet other financial commitment when they become due. Operational risk As David Tattam (2011) mentions in one of his publications, operational risk is defined as the risk of loss from failed or inadequate processes, people, systems or external events. He later argues that loss is not the only issue to be taken into consideration and redefines operational risk as the risk of loss or gain arising from people, systems or external events whicn can have the potential to cause the organization to deviate from its objectives. Jack L.King(1998) argues that there is a fundamental problem with operational risk as there is lack of consensus on its definition. As per his explanations, operational risk must be broken down into triggers(causes) and events. Briefly, loss or gain is triggered by an event and causes are the assignable or chance causes for the event. Assignable causes are attributable to factors that can be eliminated. In contrast, chance causes are natural or random. He therefore proposes another definition for operational risk as the uncertainty of loss in the book value of the firm or organization due to the failures in the manufacturing of the firms goods and services. Invention of operational risk In his second paper on risk management, Michael Power(2003) explains that operational risk pretty much inexistent before the 1990s. By the end of the decade, books were being published, conferences were being organized and apparently new roles such as operational risk manager were being created to the extent that there is talk of an operational risk profession. Risk management From the works of James E Roughton and Nathan Crutch Field(2008), it can be gathered that risk management is pre-emptive rather than reactive. This approach is based on the philosophy that it is irresponsible and wasteful to wait for an accident to happen, then figuring out how to prevent it from happening again. We manage risk whenever we modify the way we do something to make our chances of success as great as possible. It is a common sense approach to balancing the risks against the benefits to be gained in a situation and then choosing the most effective course of action. Baltzan , Philips and Hag (2009) describe risk management as a process of ongoing risk identification, analysis and developing responses to risk factors. Following the same concept, Kerzner (2001) argues that risk management is the art or practice of dealing with risk. He rightly puts it as: Risk management includes identifying, assessing and analyzing risk issues as well as planning for the occurrence of risk, and includes developing a management system to handle risks. This system should be designed to allow for monitoring of risk s to determine how they have changed. If not taken appropriate care of, the operational risk could have potential impacts on different aspect of an organization such as: The health and safety of employees and customers The business reputation, credibility and status Public and customer confidence Equipment and the environment (source: adapted from Queensland Tourism, 2009) In the tourism domain, risk management can be defined as the process whereby shareholders methodically address the risks attending to their activities with the goal of achieving sustained benefit with each activity and across the portfolio of all activities. It must be integrated into the culture of tourism private organization with an effective policy and programme led by the most senior management. It must translate the strategy into tactical and operational objectives assigning responsibility throughout the organization with each manager and employee responsible for the management of risk part of their job description. Operational risk management Operational risk management a simple six steps process which identifies operational hazards and takes reasonable measures to reduce risk to personnel, equipment and the mission. It is also a decision making tool that helps to systematically identify risks and benefits and determine the best courses of action for any given situation.(Anon,2000) Operational risk management process Step 1: Identify the hazard A hazard is defined as any real or potential condition that can cause degradation, injury, illness, death or damage to or loss of equipment or property. According to David Maccollum (2007), there are three different ways to methodically identify hazards. Hazard identification by area Hazards are grouped into common types and are identified by surveying all the different areas of an static site. This involves a precise process: Get an up to date plan of worksite. A precise picture of the work area must be provided Get a chart that shows the production process or work flow. The chart must be well explicit and updated for any changes. Divide the worksite into identifiable areas and number them. The physical layout of the working site can be divided according to certain dimensions and given a specific name code or number. Ask staff in all areas to list what they consider as potential hazards in their working environment and to give reasons why these hazards can harmful. Use existing resources and data to review information which can be gathered for example from regulations form, code of practices, booklets and records. Hazard identification by work analysis This method is preferable for small independent group of people who are under minimal supervision. Identify all the tasks people carry out. The employees are asked exactly how do they perform their tasks, their course of action and then the work process is broken down into smaller components for analysis. Work out the steps or stages involved in doing the task. The steps to perform the work are reviewed and possible hazards at each steps are noted and looked at. Using a list of possible hazards, to ask the employees what they consider could apply to each step identified and to write them down. Use existing resources such as guidelines, records of accidents and near misses not only from within the organization but from the industry as well to make sure of identifying all hazards. Use of information derived from task analysis to build up a profile of hazards and the occupations and tasks they apply to. A computer database can be used by giving specific codes to the hazards. (adapted from Occupational safety health service-A workbook, 1994) Hazard identification by process This approach is more thorough as it identifies the processes involved on a worksite and go through each process step by step to look for all hazards at each stage. Make inventory of all substances and materials used in the process List the process from where the material is delivered to the organization to where the finished goods are dispatched or services are offered. Draw up a flow chart detailing every step pf the process Use existing resources such as information booklets, records of accidents and near misses and reports from inspectors. Summerise the collected information (Adapted from Occupational safety health service-A workbook, 1994) Step 2: Assess the risk Risk assessment is actually the comparison of risk elements and their impacts against some acceptability criteria. Risk assessment sometimes involves consolidation of risks into risk sets that can be jointly mitigated, combined and then used in decision making. The assessment of risk is done by applying quantitative and qualitative measures to determine the level of risk associated with specific hazards.(Anon,2000) A risk assessment has three main functions -to consider the chance of harm actually befalling anyone in particular circumstances and the possible consequences -to make proper planning and take adequate preventive measures to control the risks -to shoulder responsibilities properly concerning identification and control of hazards Step 3: Analyse Risk Control Measures After identifying and assessing the hazards which need to be controlled, the next process is to select options or methods to take care of the hazard. The choice of an option is based on factors such as the potential severity of the harm posed by the hazard, the likelihood of injury or illness occurring and the cost of control measures. (Anon, 1994) Step 4: Make control decision The person with best decision abilities must be identified to choose the most appropriate control methods or set of strategies. It is important however to look at all options before making a decision, even though the identified hazard may already have some controls in place. Dale Stewart(2011) explains that these decisions must be made at the right time for maximum duration of effectiveness of the tools. The decision maker should be able to judge situations from required perspective and be responsible for consequences. Step 5: Implement Risk Controls Once control measure have been selected, an implementation strategy must be developed and carried out. For implementation to be successful, it should be clear, accountability should be established and support must be provided at all levels.(Dale Stewart, 2011) Step 6: Supervise and review It is very important to ensure that once hazard controls are put in place, regular checks must be carried out by designated persons to ensure their effectiveness and a feedback mechanism must be followed for future maintenance and utility maximization. (Dale Stewart, 2011) Maximize operational capabilityObjectives of operational risk management Conserve personnel resources Reduce or prevent increase or losses advance gain evaluate and minimize evaluate and maximize risks gain identify, control document identify, control document hazards opportunities Objectives Of Operational Risk Management (source  : FAA System Safety Handbook, Chapter 15: Operational Risk Management, 2000) Jurgen H.M Van Grinsen (2009) explains in his publication that the setting of operational risk management objectives affects or determines the choice of the methods and tools to be used. There are certain principles which need to be followed while implementing the operational risk management process and these are: Accept no unnecessary risk Make Risk Decisions at the Appropriate Level Accept Risk When Benefits Outweigh the Costs Integrate ORM into Planning at all Levels (source: adapted from FAA System Safety Handbook, Chapter 15: Operational Risk Management, 2000)

The Scarlet Letter Essay example -- Literary Analysis, Hawthorne

In the first chapter of Nathaniel Hawthorne's The Scarlet Letter, a solitary rosebush stands in front of a gloomy prison to symbolize "some sweet moral blossom, that may be found along the track, or relieve the darkening close of a tale of human frailty and sorrow" (Hawthorne 56). Serving as a symbol of beauty and solitude, this rosebush foreshadows the dismal tone that will preside over the remainder of the novel and illustrates the beauty of confession and growth in contrast to the suppression and decay apparent within the prison. Hester can be compared to the rosebush due to her growth and inner beauty following her confession of having committed adultery and because she shows passionate and brazen countenance in the face of stern rigidity. On the contrary, Dimmesdale is the prison, confining his guilt of having committed adultery within himself and thus allowing the decay of his soul. It is through immense symbolism, contrasting imagery, and Biblical allusion that Hawthorne creat es both a critical and gloomy tone while speaking to the ubiquitous theme that unconfessed sin destroys the soul. Hawthorne employs Hester's scarlet letter, her punishment for committing adultery, as a powerful symbol that juxtaposes the concealed letter that Dimmesdale must face due to his hidden guilt. In the first scaffold scene, before the crowd has even witnessed Hester or the affliction that is affixed to her breast, some of the women of the town gossip over her punishment. One young woman tells her neighbors, "Let her cover the mark as she will, the pang of it will be always in her heart," (60) illustrating the fact that Hester feels shame whether or not she is forced to wear the mark. Dimmesdale, on the other hand, does not confess his sin and... ...ul conception. Pearl also provides the only bright and hopeful tone in the novel by personifying the purity associated with confession. It is Hester's confession and freedom from guilt that provides for Pearl's innocence and purity. Through pervasive symbolism, contrasting imagery, and Biblical allusion, Hawthorne creates a critical and gloomy tone and speaks to the omnipresent theme that unconfessed sin destroys the soul. Through the novel, Hester is a symbol of growth due to her freedom from the torment of unconfessed guilt while Dimmesdale represents the decay of the human spirit that results from unconfessed sin. It is Hawthorne's dark and gloomy tone regarding Dimmesdale in contrast to the hopeful and accepting tone regarding Hester and Pearl that clearly personifies his belief that confession of sin revives the soul and allows for personal growth and empathy.

Down Syndrome :: Biology Chromosome Disorders

Karyotype is the characteristic chromosome complements of a eukaryotic species and they are arranged in homologous pairs. There are many abnormal chromosomes and some of them are Turner syndrome, Klinifelter syndrome, Edwards’s syndrome, Down syndrome and Patau syndrome. The abnormal chromosome that I was given was called Down Syndrome or trisomy 21. We could recognize this disease by looking at the Karyotype because a normal karyotype has two- 21 chromosome but in Down syndrome there are three- 21 chromosomes. My Karyotype chart represented a male. I realized this because there was one X chromosome and other one was Y chromosome. The disease assigned to me was caused by sex chromosomes which affects both males and females. The Down syndrome could be notified before a child was born. The symptoms of this disease vary more that 50 characteristics. The general characteristics were the growth of the child which would be slower than the average, weak muscles, excess fat and skin, short arms and short legs. The facial features of the people with down syndrome was also different from the average, such as small and low set ears, irregular shaped mouth and tongue, tissue built-up on the iris and irregular or crooked teeth, which was produced late. It would be fairly easy to understand the cause of Down syndrome (DS). Most people have 23 pairs of chromosomes (total of 46), but a baby with Down syndrome had 47 chromosomes. One of the two parents might be a balanced carrier of translocation. This would happen when translocation of 21 chromosomes attached to another chromosome. There is no specific treatment for Down syndrome at present, but the technology will find a solution soon, for such diseases. There is a treatment which is called Down syndrome treatment and it focuses on controlling the symptoms and the characteristics of the syndrome.

Teen Smoking :: essays research papers

Teen Smoking Due to peer pressure, propaganda and availability, teenage smoking has been on the rise since 1986. Three thousand children start using tobacco each day because of the negative influences aimed toward them. Our President and the American Medical Association have taken action and have urged tobacco companies to do the same against under age smoking. Despite all positive actions against it, "pack-a-day" smoking has risen thirty-three Percent in the past ten years among high school seniors. Throughout life children and adults are being persuaded to do or try something that goes against what they believe. Peer pressure is common place in grade school, where children are constantly being exposed to smoking. Cigarettes are being smoked everywhere authority is not, during school or any other place kids congregate. Kids smoke because they want to feel like they 'fit in' and they want to rebel at the same time. "U.S. News discussed the smoking issue with twenty teenagers from suburban Baltimore. Half were boys, half girls, and all were between the ages of fifteen and seventeen. Over more than four hours of conversation, it became clear that most teens smoked for two seemingly contradictory reasons: They want to be part of a peer group, while rejecting society and its norms. They want to reach out and rebel at the same time."(Roberts 38) Tobacco companies spend four billion dollars each year in advertising and promotional costs and claim there is no health risk. Six hundred thousand people die every year from smoking related illness, and others quit. Teenagers are not concerned about their health. The tobacco industry tries to appeal to the youth. The earlier kids get hooked, the more secure the companies' sales are. "For the tobacco industry, these youngsters are an essential source of new customers. While cigarette makers deny it, advertising and promotion of youthful smoking clearly helped attract the attention of teens. The rate of youthful smoking dropped steadily from 1976 until 1984, then leveled off--just as cigarette companies boosted promotional budgets."(Roberts 38) Availability of cigarettes for minors is easier than one might think. Children have access to tobacco products many ways. They could steal them from their parent or relative, and from a store. Their family might also give them cigarettes, and the child smokes them with their friends. Kids can purchase smokes from an unguarded vending machine or gas station with ease. If that does not work they can ask someone old enough to buy packs for them. Although, it is just as easy to walk into any store and ask for them. Convenience stores are constantly getting fined for the underage sale of tobacco. Teen Smoking :: essays research papers Teen Smoking Due to peer pressure, propaganda and availability, teenage smoking has been on the rise since 1986. Three thousand children start using tobacco each day because of the negative influences aimed toward them. Our President and the American Medical Association have taken action and have urged tobacco companies to do the same against under age smoking. Despite all positive actions against it, "pack-a-day" smoking has risen thirty-three Percent in the past ten years among high school seniors. Throughout life children and adults are being persuaded to do or try something that goes against what they believe. Peer pressure is common place in grade school, where children are constantly being exposed to smoking. Cigarettes are being smoked everywhere authority is not, during school or any other place kids congregate. Kids smoke because they want to feel like they 'fit in' and they want to rebel at the same time. "U.S. News discussed the smoking issue with twenty teenagers from suburban Baltimore. Half were boys, half girls, and all were between the ages of fifteen and seventeen. Over more than four hours of conversation, it became clear that most teens smoked for two seemingly contradictory reasons: They want to be part of a peer group, while rejecting society and its norms. They want to reach out and rebel at the same time."(Roberts 38) Tobacco companies spend four billion dollars each year in advertising and promotional costs and claim there is no health risk. Six hundred thousand people die every year from smoking related illness, and others quit. Teenagers are not concerned about their health. The tobacco industry tries to appeal to the youth. The earlier kids get hooked, the more secure the companies' sales are. "For the tobacco industry, these youngsters are an essential source of new customers. While cigarette makers deny it, advertising and promotion of youthful smoking clearly helped attract the attention of teens. The rate of youthful smoking dropped steadily from 1976 until 1984, then leveled off--just as cigarette companies boosted promotional budgets."(Roberts 38) Availability of cigarettes for minors is easier than one might think. Children have access to tobacco products many ways. They could steal them from their parent or relative, and from a store. Their family might also give them cigarettes, and the child smokes them with their friends. Kids can purchase smokes from an unguarded vending machine or gas station with ease. If that does not work they can ask someone old enough to buy packs for them. Although, it is just as easy to walk into any store and ask for them. Convenience stores are constantly getting fined for the underage sale of tobacco.

How are people presented in Vultures Essay

Both â€Å"Vultures† and â€Å"Two Scavengers in a truck, two beautiful people in a Mercedes† are presented using people. They both represent people in some way and both include the people in different forms. The poem â€Å"Vultures† presents the people using the vultures. These vultures represent people of a certain kind. In real life vultures are real birds of prey, but in the poem they are trying to represent the types of people. The poem, â€Å"Two Scavengers in a truck, two beautiful people in a Mercedes†, people are presented through the division in society. Vultures are shown that humans aren’t so different to animals; it is shown that both animals and humans are shown through their actions. It is shown that vultures are bad in real life because of what they do, but behind all the disgusting habits there is care shown. They appear to have care for each other and therefore this shows us that even though people do bad things, they still have some good factors about them. Both animals and humans are shown through their actions and imagery to show that they are caring even though they have evil within them. For example, it starts off with how the two vultures are picking the eyes of a swollen corpse and how they eat the contents of the bowel. This shows that they are grotesque and very evil. But straight after this, the vultures are shown to be nestling together affectionately and lovingly. In spite of the nasty diet, the vultures appear to care for each other. From this the author goes on to show that even the worst of human beings shoe some touches of humanity. Then he compares the vultures to a commander n Belson. He goes on to consider the ‘love’ a concentration camp commander shows to his family – having spent his day burning human corpses, he buys them sweets on the way home The poet remarks on the strangeness of love, existing in places people would not have thought possible. This is the same way that the vultures are presented which links it in comparison to people; the vultures are compared with the Nazi Commandant who preyed greedily and ruthlessly on people who were supposedly weaker than him, but could still show compassion towards people that he loved, such as his family. This is the same way that the vultures are presented which links it in comparison to people and the vultures are compared with the Nazi Commandant who preyed greedily on people who were supposed to be weaker than him, but could still show compassion towards people that he loved, such as his family. In â€Å"Two Scavengers in a truck, two beautiful people in a Mercedes†, people are presented from two different sides of the society. It shows two garbage men and contrasts them with an elegant, rich couple in a Mercedes. It’s about two pairs of people meeting for a moment in a busy city at nine o’clock in the morning. They are strangers and never speak to each other. They are only near each other because they are waiting for the traffic lights to change. The first pair of people are two dustmen. They are finishing their working day and going back to the depot. They are hanging off the back of the dustbin lorry and looking down at a couple in a Mercedes sports car. These people in the Mercedes seem the very opposite of the dustbin men. They are starting their day and seem rich, successful and fashionable. The poem makes lots of contrasts between the two pair and it seems to criticise the society which makes the differences between people so large. When the poet’s describing the dustbin men, it is often negative, dirty and cheap. For instance, their jackets are plastic, they are grungy, and he calls them ‘scavengers’. We usually think of scavengers as animals that live off whatever others leave behind, like vultures. And in a way that’s what they are – they are paid to take away what others don’t want, but they do an important job and we couldn’t live without them. The poet describes the couple in the Mercedes in a very positive way. He wears a suit and her hair is nicely done, and their car shows just how rich they must be, but at the same time the poet also seems to criticise this couple. He says it’s like watching an ‘odourless TV’ advert, so they don’t look like real people and they sound too good to be true. The poet then shows us how two of the men are similar. They are the same age, wear sunglasses and have long hair. And of course they live in the same city – they should be equal. This idea is made very clear at the end. The four people are next to each other, but there is a ‘gulf’ between them – they are living in different worlds. The language in ‘Vultures’ is very negative towards the people, and also has a strong influence on how the people are presented. There are a lot of pessimistic adjectives used to describe the opening lines of the poem, and also to present the vultures throughout the poem. For example in the first couple of lines in the poem ‘greyness’ is used, which create the idea that it is a dull scene, but the contrast with the words ‘sunbreak’ give a more positive effect. The poem uses a similar technique to present the vultures, for every positive point about them; there is a different negative point presented. The metaphor, ‘bashed in head, a pebble on a stem rooted in a dump of gross feathers’ creates a negative image of the vultures. Various words are use to create disgusting images of the birds. It says ‘they picked the eyes of a swollen corpse†. This is presented as an inhumane thing to do. The vultures are picking at the body of either a dead animal. After this the poet presents the juxtaposing idea of how the birds love each other. People are presented in comparison to the vultures using the example of the brutal Nazi Commandant at the Belsen concentration camp. The poem states how the commandant goes home ‘with the fumes of human roast clinging rebelliously to his hairy nostrils’. This emphasises the more negative side. The word ‘hairy’ compares the commandant to the vultures as it is a description which also applies to the vultures feathers. The poem also says how the commandant stops at the sweet shop to buy a chocolate for his child. The poet uses the phrase ‘tender offspring’ to refer to the child; the word tender suggests that there is a close, caring and loving relationship between the commandant and his child. Therefore this shows the more positive side to the poem. The use of the word offspring, which usually refers to the child of an animal, links people to the vultures in the poem. So the poem presents humans negatively, with an evil side, but also shows how these kinds of people also have a more tender side to them, just like the vultures. It compares people with animals such as vultures. Overall the words used are both negative and then follow a positive point. ‘Two Scavengers in a Truck, two Beautiful People in a Mercedes’ uses linguistic features to present people. In the first couple of lines, the colours yellow and red are used to describe the garbage men. These colours are bright and suggest brightness into their lives. The adjective used to describe the people in the Mercedes is elegant and this is repeated, which suggests the couple are boring as there are no other adjectives to describe them. This also emphasises on the word and shows that they are very posh and therefore quite snobby. This is ironic as you would expect the couple to have a better life whereas the garbage men are expected to have a boring and dull life. The way that the couple are dressed and appear is described using various phrase and adjective; ‘hip’, ‘three-piece linen suit’, ‘shoulder length blond hair & sunglasses’, ‘young blond woman’ and ‘casually coifed’. All of the previous sugge st that the couple are superior to the garbage men. This is because they are modern and are living what can be described as The ‘American Dream’. The garbage men are described more negatively, the first one id referred to as having ‘grey iron hair’, †hunched back’ and’ gargoyle Quasimodo’. The word ‘grey’ contrasts with the earlier colours but also suggests that he is quite dirty, the phrase ‘gargoyle Quasimodo’ implies that he is ugly and compares him to the Hunchback of Notre Dame, who was very caring and loving despite his appearance. The second of the garbage men is described the same as the Mercedes driver, however you know that they are nothing alike from other references and also because the two men are collectively described as ‘scavengers’ and ‘grungy’. The use of the word ‘scavengers’ suggest the two men are poor and the fact that they are garbage men emphasises this further. Overall it is shown that the garbage men are dirtier but have a more interesting life, whereas the elegant couple are shown to have the more boring life. One of the unusual things about the poem is that it doesn’t have clear sentences, full stops or commas. Even the lines don’t all start in the same place – some lines start on the left, some on the right and some in the middle. This is done on purpose. The four people are together for a few seconds and the poet quickly notes down some differences. It also means that when you read it, you stop at different places, and this might make you think about different ideas in the poem, and what you think of modern life. The two poems present people in different way using different adjectives and linguistic features. They also show that people are not in anyway perfect in their actions and appearances. Therefore by these two poems we are shown that people can be both evil and kind and also you cannot judge a book by its cover. The two garbage men are referred to as scavengers with a low status, whilst the young people are described as elegant. The poem is set in what can be described as a ‘snapshot’ in time, which is when they are waiting at the traffic lights. Although the two groups of people are presented completely differently in terms of status they sill exist in the same place at the same time which is what brings them together.